Frequently Asked Questions

Warranty

Should I register my watch with College Watch?

We recommend for all College Watch owners to register their watches online at collegewatch.com/register. When you register your watch, you are automatically activating your limited warranty to protect against defects and failures, should they occur.

What is the warranty on my College Watch?

Your College Watch is backed by a Limited Lifetime Warranty on the movement and a two (2) year Limited Warranty (from date of purchase). The Limited Warranty covers repairs due to failure or breakdown of the movement and all its components, as well as the crown, dial, markers, hands and water resistant pressure. Click here to learn more about your College Watch Limited Warranty including how to make a claim.

Returns

What is the return policy?

30 Day (from date of purchase) money back guarantee for all unworn products. To process a return follow the instructions here and we will be happy to assist you. The return process will be valid as long as it starts during the 30 day window. For in-store purchases bring your unused and unworn College Watch back to the store with all original packaging and tags intact. Refunds, exchanges and/or credits will be issued at the discretion of store management, in accordance with each store policy.

After processing a online purchase refund, how long will it take to receive my money back?

You should be able to see the credit back in your account in 2-3 business days.

Parts

How do I get my College Watch repaired?

Your College Watch should only be repaired by qualified professionals or at the College Watch service center. Learn more about repairing your College Watch watch.

Can my local jeweler service my watch?

In accordance with the College Watch Limited Warranty, we will not accept College Watch watches for repair under warranty if it has been previously serviced by an entity other than an authorized College Watch retailer or the College Watch service center. We encourage you to have your watch serviced only by authorized College Watch service centers so as to keep your limited warranty valid. A watch that is no longer under warranty may be serviced by any capable technician, however we maintain the recommendation that you have your watch serviced by an authorized College Watch service center, as we are not responsible for work done by outside service providers and we may be unable to repair potential damage caused by such providers.

How often should I have my College Watch serviced?

To ensure the water resistance of your watch, we recommend inspection and maintenance of the case seals and gaskets every two to three years. This maintenance will help seal and protect the watch movement against air, dust and moisture, which over time can penetrate the watch case seal and prevent the watch movement from functioning properly.

Service & Repairs

How do I get my College Watch repaired?

Your College Watch should only be repaired by qualified professionals or at the College Watch service center. Learn more about repairing your College Watch watch.

Can my local jeweler service my watch?

In accordance with the College Watch Limited Warranty, we will not accept College Watch watches for repair under warranty if it has been previously serviced by an entity other than an authorized College Watch retailer or the College Watch service center. We encourage you to have your watch serviced only by authorized College Watch service centers so as to keep your limited warranty valid. A watch that is no longer under warranty may be serviced by any capable technician, however we maintain the recommendation that you have your watch serviced by an authorized College Watch service center, as we are not responsible for work done by outside service providers and we may be unable to repair potential damage caused by such providers.

How often should I have my College Watch serviced?

To ensure the water resistance of your watch, we recommend inspection and maintenance of the case seals and gaskets every two to three years. This maintenance will help seal and protect the watch movement against air, dust and moisture, which over time can penetrate the watch case seal and prevent the watch movement from functioning properly.

Care

Do magnetic fields affect my College Watch?

When exposed to magnetic fields, your College Watch may begin reading inaccurate time. We recommend that you avoid setting your watch on or near refrigerators, computers or other devices with strong magnetic fields. Should your watch begin experiencing inaccurate time measures, remove it from the magnetic field and reset the watch to the accurate time.

What’s the best way to clean my College Watch?

Clean your watch regularly by wiping with a soft cloth dampened with fresh water, especially after exposure to salt water. Learn more about College Watch care and maintenance.

Can I swim and shower while wearing my College Watch?

Although no watch is waterproof, most College Watch watches are water resistant up to 10 atmospheres (equivalent to 100 meters or 328 feet). That said, you can feel comfortable swimming in shallow depths and/or showering while wearing your College Watch watch. Do not push any buttons or unscrew the crown when your College Watch is in contact or submerged in water, as this may unintentionally create an opening for water to enter your watch.

How does dust affect my College Watch?

If your College Watch case, crystal or crown are not intact, dust may enter the watch and bring its gears to a stop. If any part of your College Watch is loose, chipped or cracked, please have it serviced immediately to prevent further damage.

Will pulling out the crown extend the life of the battery?

Pulling out the crown does not extend the life of your College Watch’s battery; it simply disengages the watch’s hands from movement. By leaving the crown pulled out for a long period of time, you’re exposing your College Watch to dust and moisture, which may cause the watch to malfunction. We do not recommend for you to leave the crown pulled out for any extended period of time.

Additional Materials

Do you have a digital catalog?

You can download The College Watch Co latest catalog in digital format by clicking here.